Recognizing the positive impact brought by training on employee performance and organizational competitiveness, United States-based organizations allocated an average of 11% of their budget on employee training and development (Freifeld, 2018). According to Berkley and Kaplan (2019), having an employee-centric approach to business is instrumental to the success of the whole organization. Training and development, however, is most effective when implemented strategically, which involves content development, method of delivery, and integration of technology (Harward & Taylor, 2014).